Refund policy
Returns & Refunds Policy
At BAYMARO, we maintain a structured returns process to ensure clarity and fairness for all customers. Please review the policy below before initiating a return.
Return Eligibility
You may request a return within 30 days of delivery.
To be eligible for a return:
- The item must be unused, unworn, and in original condition
- The item must be returned in its original packaging
- Proof of purchase may be required
Items that do not meet these conditions may be refused.
Return Authorization
All returns must be authorized before being sent back.
To initiate a return, contact us at:
Once approved, you will receive return instructions.
Returns sent without prior authorization may not be accepted.
Return Shipping
Customers are responsible for all return shipping costs.
We strongly recommend using a trackable shipping method, as we are not responsible for returns lost in transit.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds are issued to the original payment method
- Please allow 5–10 business days for the refund to appear, depending on your payment provider
Original shipping fees are non-refundable.
Exchanges
We do not offer direct exchanges.
If you require a different item, please return the original product and place a new order.
Damaged or Defective Items
If your item arrives damaged or defective, you must contact us within 48 hours of delivery.
Please include clear photos of the issue when contacting:
We will review the case and provide a resolution accordingly.
Non-Returnable Items
The following items are not eligible for return:
- Final sale or clearance items (if marked as such)
- Gift cards
- Items showing signs of use or wear
Any non-returnable items will be clearly indicated on the product page.
Contact
For any questions regarding returns or refunds:
Email: hello@baymaro.com
